Back to Top

Reference Services Policy

As an integral component of the University’s educational mission, the primary role of the University Library is to teach its patrons effective search techniques and how to use library resources for their research and information needs, as reflected by the Library’s Student Learning Outcomes:

  • Students identify key library services in order to know what the library can provide to them.
  • Students differentiate research tools in order to make informed and useful decisions about how to gather trustworthy information.
  • Students construct search strategies in a variety of search systems in order to manipulate results within an information retrieval system.
  • Students apply criteria in order to evaluate information sources.
  • Students recognize the economic, legal, and social issues related to the use of another person's words or ideas and are able to cite and use their sources in an ethical and legal manner.

In-Person Services

In-person reference services are provided at the Research Help Desk on the 2nd floor of the library. This desk is staffed by a combination of library faculty and staff, and by library student assistants who are trained to refer research questions to library faculty members. CSU-Pueblo students, faculty, and staff will be given preferential service should a situation exist when all people requiring assistance cannot be served in the appropriate manner. If the librarian on duty feels that a question may require more in-depth assistance than can be provided at the desk, he or she may suggest scheduling a longer consultation with the patron. Research consultation services are available to all patrons by appointment. Contact the reference desk at (719) 549-2333 for more information.

Telephone Reference Services

In order to facilitate the best possible customer service for its on-site patrons, the following policy will apply. Staff will provide telephone ready-reference assistance if a question can be answered within the time frame (2-3 minutes) recognized as reasonable for that type of assistance. If a question cannot be answered within that time, the reference staff member will take a telephone number and return the call as soon as an answer can be found.

Email Reference Services

Staff will provide email reference assistance to anyone within the usual turnaround time of 48 hours provided that the request for help falls within parameters outlined above. Email your questions to a librarian!

Text Message References

The library's text messaging number is (719) 425-4045. Patrons may text questions to the reference staff who will respond in accordance with our internal text message service guidelines. This service is available all hours the library is open.

Questions regarding reference services should be directed to the reference desk at (719) 549-2333.

Approved 7/2014 SH/RG

Back to Top