Information Technology

You need help and have a question for IT. Start with a ticket so we can collect the information we need and get your request into the hands of the right internal group.

Our Computing Resource Application (CRA) form is used to request new access and process additional change requests. Please use this form any time you need to request additional access to our systems.

Do you have a request that is bigger than a ticket? This project intake form helps us understand the criteria of the project, and allows us to plan our resources to help get it accomplished.

A ticket is submitted through our Help Desk portal. In Pueblo, some tickets may be escalated to a CSU System IT team when it is a shared service (this is done internally within IT so users do not get confused as to where to submit tickets). In certain instances, tickets may be identified as a Project, and a request to use the project intake process is requested.

• Break/fix request – an IT-supported service needs assistance because it is not working.
  • e.g. – The user cannot reset the password
• Service request – an IT-supported known service request.

Start a ticket

An IT Project submitted through project intake refers to a planned set of activities with a specific goal, scope, and timeline that may involve significant resources and fall outside a service request. Projects typically require more than one team, allocating IT resources outside of standard work and/or specific technical specifications from a vendor that requires coordination.

• Medium to Extra Large Projects – A new service or platform that has been vetted through the project intake process and requires significant time, resources, and planning.
  • e.g. – Installation of new software that requires hardware setup, server setup, and firewall configuration
• Extra Small to Small Task Project – An existing service or new service that requires additional time, coordination, and resources to complete.

Start a project request

Two-factor authentication is enabled for all campuses in the CSU System including Pueblo. You must set up your DUO 2-factor authentication to access your email account and will be prompted to set this up if you have not. The below link will take you to instructions posted at the CSU Fort Collins IT website.

The purpose of IT Governance at CSU Pueblo is to provide structure, accountability, oversight and continuous improvement to IT operations and IT project implementation. Governance efforts are designed to ensure alignment of IT department resources to institutional goals, University mission and vision objectives.

We have aggregated our academic technology resources for instruction at the CSU Pueblo Center For Teaching, Learning, & Leadership website. Please visit that site for resources related to our services for teaching, learning, and working with technology.