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Help Desk

IT Help Request

Open Ticket

Call 

719-549-2002

Live Support Staff
8AM - 5PM, Mon-Fri
or per university calendar

Visit 

We are located in the first floor of the Library and Academic Resource Center (LARC), Office 130.

Staff

Help Desk

Solutions Center

The IT Help Desk staff can help with questions about account activation, password mangement, computing needs, and general help with your academic computing needs. We support Blackboard, Email, WiFi and Network Connection, Computer Hardware, Computer Software, AIS and PAWS, Telephone Equipment, and more. Starting a ticket at the IT Help Desk will allow us to assign the service work to the appropriate IT team, please hang on to your ticket number.

Check an open ticket
Recover your NetID password
New user? Click for more details about NetID activation

DUO Two-Factor Authentication

Duo is a tool that provides two-factor authentication to better protect your account by requiring an additional piece of information beyond your username and password. Two-factor authentication is enabled for all campuses in the CSU System including Pueblo. You must set up your DUO 2-factor authentication to access your email account and will be prompted to set this up if you have not. The below link will take you to instructions posted at the CSU Fort Collins IT website.

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students studying in LARC

Request more information about our degree programs, activities, sports, application process, and more!

Request Information

Self-Help

  1. Reboot your computer
  2. Try a different browser (Mozilla Firefox recommended)
  3. Disable Pop-Ups:
  4. Clear Browsing Cache, Cookies, and History
  5. Reset Your Password

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Help Desk

IT Help Request

Open Ticket

Call 

719-549-2002

Live Support Staff
8AM - 5PM, Mon-Fri
or per university calendar

Visit 

We are located in the first floor of the Library and Academic Resource Center (LARC), Office 130.

Staff

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