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Help Desk

IT Help Request

Open Ticket

Call 

719-549-2002

Live Support Staff
8AM - 5PM, Mon-Fri
or per university calendar

Visit 

We are located in the first floor of the Library and Academic Resource Center (LARC), Office 130.

Staff

Microsoft 365

Your username is your NetID@colostate.edu (e.g. c812345678@colostate.edu). Please note this is NOT your email address and only a username. New Microsoft 365 email accounts can take 24 hours to generate after activating your NetID. 

Announcements

06/6/2022 | DUO required for email login!
Two-factor authentication is enabled on the CSU Pueblo campus. You must set up your DUO 2-factor authentication to access your email account and will be prompted to set this up if you have not. Those without a phone can purchase a Feitian Security Key instead.

Set up DUO 2-factor authentication

MS 365 Overview Video

05/16/2022 | Welcome to Microsoft 365!

The email migration to MS 365 for all students and employees has been completed. Please view the overview video for a basic walkthrough of the web interface and office tools.

If you need additional help please use resources below or contact our IT Help Desk to set up a service request.

Quick guides for MS 365 email

Step-by-step instructions for common set ups, connections, shares, and installs.

Manual settings for MS 365 device set up

If you are using a device that does not support the MS 365 app, use these settings to manually configure email on your device.

Username:
  c812345678@colostate.edu
Password: NetID Password

Mail Server:
 
outlook.office365.com

MS 365 and DUO FAQ

  •  

    Why do I log in with "@colostate.edu" after my NetID? Is this a new email?

    CSU Pueblo shares a MS 365 tenant with Ft. Collins. This is a move to solidify our position as a CSU System and leverage the benefits of NetID logins. The system was first established at Ft. Collins and required a username that appears like an email address. Using @colostate.edu is NOT a new email and only a username. The @colostate.edu portion is required as part of the username to use this service.

    USERNAME
    All email usernames will be in this format: C812345678@colostate.edu

    EMAIL ADDRESS
    All new email addresses will be in this format: first.last@csupueblo.edu
    Current student emails will still end in @pack.csupueblo.edu

    *All existing students that had @pack.csupueblo.edu will retain that address. All new students will be provisioned @csupueblo.edu accounts. If a student that has an @pack.csupueblo.edu address changes their name the new address will end in @csupueblo.edu.
  •  

    Will student employees’ older emails be migrated into their new accounts?

    No, the student employee accounts are not moving to M365. There are several reasons behind not moving these accounts. One reason is that every account costs money in the migration.

    To limit the cost, it was decided not to move those accounts. Also, student employee accounts were all built with email, even if the student did not use the email. This account would just have an excess of unread email that was never managed. In addition, ITS was rarely notified by departments when student employees left the department. This leads to abandoned accounts in the email system that do not need to be moved. IT kept building student employee accounts after the NetID migration because there was no easy way to share calendars with the student’s accounts between the two email systems.
  •  

    How do I use DUO without a smartphone?

    There are a few ways for you to enable 2-factor authentication without a smartphone. You can register any phone number as a 2nd device. You will need be able to answer the phone each time 2-factor authentication is requested.

    OR

    You or your department can purchase a security key you can plug into your computer and push a button for the 2nd authentication device. (i.e., We suggest the basic Feitian Security Key. Direct Amazon link.

  •  

    I'm still have troubel with DUO, where can I go?

    You can always connect with us via email help.desk@csupueblo.edu or by phone 719-549-2002, Monday - Friday 8am-5pm.

     

    Additionally, you can visit the DUO resouces page managed by our Ft Collins team.

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Help Desk

IT Help Request

Open Ticket

Call 

719-549-2002

Live Support Staff
8AM - 5PM, Mon-Fri
or per university calendar

Visit 

We are located in the first floor of the Library and Academic Resource Center (LARC), Office 130.

Staff

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