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Help Desk

Call 

We can be reached at 719-549-2002.

Email 

helpdesk@csupueblo.edu

Visit 

We are located in the first floor of the Library and Academic Resource Center (LARC), Office 130.

Staff

Frequently Asked Questions

WiFi

  •  

    Is there guest wifi?

    Guest WiFi is available in the LARC, GCB, HSB and Technology buildings.

  •  

    How do I get wifi on my laptop/smartphone/tablet?

    You need to register your devices for WiFi usage. Visit Current Students or Faculty and Staff and select TWOLFnet.

Email

  •  

    How do I configure email on my smartphone or tablet?

    Different devices have different locations of where to put in the specific settings. The basic settings on the Email Connections Settings page will help with the specifics of our email system.
  •  

    Can I keep my CSU-Pueblo email account after I leave the college?

    Student email accounts are active for one year after graduation. It is not possible to keep it beyond one year.

Blackboard

  •  

    I can't login to Blackboard, now what?

    A password reset will fix this problem.

    Password Help

  •  

    Why can't I see my class in Blackboard?

    The instructor of your course has not made it available or has not added you to the course. Verify in PAWS you are registered for the course. If you are registered, call your instructor to inform them that your course is not visible.
  •  

    How do I make my Blackboard class available for students to see?

    When logged into Blackboard as an instructor, navigate to customization>properties>set availability. This short video demonstrates the process.
  •  

    Where can I find more Blackboard support?

    Instructional Technology has a large amount of self-help Blackboard videos on their YouTube Channel. You can also call Instructional Technology at 719.549.2024 or email at itc@csupueblo.edu

Passwords

  •  

    How do I change my password?

    You can reset your password by accessing Password Help, also found under the Current Students page.

    Password Help

  •  

    When does my password expire?

    For security purposes, all passwords expire every 180 days. Once the password is expired, you cannot use the same password again.

Security

  •  

    What if I can't remember my security questions?

    The Help Desk can reset your security questions. Please call 719.549.2002 to reset your questions. Please have your PID and other personal information handy.
  •  

    I received an email asking for my password and other personal information. Is this legitimate, or is it a phishing scam?

    No legitimate department on our campus will ever ask you to login to a website via email. Do not click on any links. Contact the help desk and let us know.
  •  

    What do I do if I think my computer has been compromised by a virus, malware, or other outside sources?

    Change your password immediately and notify the Help Desk of your suspicions.

Computers / Printing

  •  

    Can you help me fix my personal computer or laptop?

    We do not support personal devices. The ACM club will work on personal devices. They are located in HSB, room 121.
  •  

    Can I checkout a laptop or tablet?

    The Library Circulation Desk has technology items for checkout.
  •  

    What software comes installed on campus workstation computers?

    Software varies between labs but the standard software on every computer includes Microsoft Office 2013, Internet Explorer, Mozilla Firefox and the standard Microsoft apps.
  •  

    Where can I find a computer lab to work in?

    The campus computers website has a list of all computer labs on campus and their availability.
  •  

    I'm a student and I need to print my document. Where can I go?

    The LARC has the largest open labs on campus. We recommend using the LARC computers for computer work and printing.
  •  

    Do I need to pay to print pages?

    Visit Printing to learn more about your student allocation for printing and potential additional charges.

Help Desk

Call 

We can be reached at 719-549-2002.

Email 

helpdesk@csupueblo.edu

Visit 

We are located in the first floor of the Library and Academic Resource Center (LARC), Office 130.

Staff

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