Crisis Services
Crisis and emergency situations can vary in urgency. The information below provides general guidance for determining the level of response that may be needed and where to find support.
If someone is threatening, angry, violent, or there is an immediate threat to safety, call or text 911 immediately.
After-hours and crisis resources
Call or text 911
Guidelines for crisis and emergency calls
Emergency calls differ in urgency and in the steps needed to address them. These guidelines are not exhaustive, but they provide general direction for responding to different types of concerns. Any individual may contact the Student Counseling Center if they have a situation that is concerning to them.
Call 911 immediately when safety is at risk
Please call 911 immediately if someone is threatening, angry, violent, or if there is concern for immediate safety. This may include:
- A person making suicidal or self-harm statements.
- A person experiencing what may be psychotic symptoms.
- A person who seems unable to maintain basic functioning.
- A person who appears inebriated.
- A person making homicidal statements.
- A person who is threatening, angry, or violent.
When in doubt, prioritize safety and call 911.
When a regular appointment may be appropriate
Many situations can be handled by setting up a regular appointment with the Student Counseling Center. A regular appointment may be appropriate when the student is not an immediate safety risk and is maintaining basic functioning.
Examples may include
- A student who is feeling lonely or homesick.
- A student who has experienced a panic attack but is not currently feeling overwhelmed.
- A student who is experiencing high levels of stress but is maintaining basic functioning.
- A student who is emotionally upset or crying but is maintaining basic functioning.
Next step
Encourage the student to contact the Student Counseling Center to schedule an appointment. If the situation becomes urgent or safety becomes a concern, call 911.
Concerned about a student?
If you are concerned for a student, you may submit a Pack CARES report. Pack CARES helps connect students with support and appropriate campus resources.
