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Division of Student Affairs

Home Campus Life Student Concerns and Complaints

Student Concern/Complaint Resolution Process

Our goal at Colorado State University Pueblo is to provide the best experience for students. However, in the event that you have feel you have been treated unfairly or have a concern to resolve with the University, below is the process to follow. The goal is resolving issues in a timely manner at a level close to the concern. 

  1. First identify what is the problem or concern? 
  2. Find the best category below that fits your specific problem. 
  3. Follow the steps listed in order until the issue is resolved. 
  4. If still not resolved after all steps, and it fits the complaint definition, then fill out complaint form below 

Definitions:  

Concern: General issues, frustration, or requests for support regarding learning conditions, problems needing resolution, etc. 
Complaint: Involves a more serious and specific, actionable allegation that a university policy, rule, or legal standard has been breached. Requires clear documentation and formal investigation,* 

*Disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint. 

If you have questions or need assistance navigating the concern resolution and complaint process, then please contact the Office of Student Affairs. 

Nature of Concern and Resolution Process steps

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    Advising Concern

    Follow the steps in this order 
    1. Contact your academic advisor i.e. Faculty Advisor, Pack Center Advisor, HSB Advisor, Extended Studies Advisor 
    2. Contact Department Chair or Director for your major, For concerns/complaints involving the Pack Center, contact the Assistant Provost for Student Success or Associate Provost.
    3. Contact Dean of the College/School (Find Document that has the college break down) https://www.csupueblo.edu/campus-life/_doc/prefix-department-contacts26.pdf 
    4. If you feel your concern/complaint is not resolved and the university has violated its own policies, fill out the complaint form at the bottom of the page.  
    5. Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.  
  •  

    Academic Course Related Concern (i.e. Grade concern, Faculty Conflict, etc.)

    This Academic course related concern DOES NOT resolved grade appeals. Please see grade appeal tabp for that concern 
      1. Attempt resolution with your instructor first 
      2. Contact to the Chair of the Department for the course (https://www.csupueblo.edu/campus-life/_doc/prefix-department-contacts26.pdfhttps://www.csupueblo.edu/campus-life/_doc/prefix-department-contacts26.pdf) 
      3. Contact the Academic Dean of the college/school 
      4. Contact the Provost office  
      5. If you feel your concern/complaint is not resolved and the university has violated its own policies, fill out the form at the bottom of the page. 
      6. Grade appeals not resolved by communication with the above individuals are referred to the grade change policy/academic appeals process in the current Catalog academic policies for more information. 
      7. *Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.
  •  

    Tutoring Services

    Follow steps in this order 
      1. Contact the director/supervisor of the tutoring center in which there is a concern/complaint.    
      2. If the concern/complaint is not resolved, then contact the Dean of the College where the tutoring center is housed. 
      3. If you feel your concern/complaint is not resolved and the university has violated its own policies, fill out the form at the bottom of the page. 
      4. Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint. 
  •  

    Academic Records, FERPA

    1. Contact Registrar’s Office by calling 719.549.2261 or by emailing csup_registrar@csupueblo.edu

    2. If you feel your concern/complaint is not resolved and the university has violated its own policies, fill out the complaint form at the bottom of the page.  Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.

  •  

    Transfer Credit

    1. Contact Registrar’s Office by calling 719.549.2261 or by emailing csup_registrar@csupueblo.edu 
    2. Consult University Catalog Transfer Policy and Appeals Process, then work with your academic advisor to file an appeal. 
    3. If you feel your concern/complaint is not resolved and the university has violated its own policies, fill out the form at the bottom of the page. 
    4. Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.
    5. If still not resolved and you feel that the University has violated its own policies, students may also file a complaint through the Colorado Department of Higher Education.
  •  

    Extended Studies Courses

    Follow steps in this order 

    1. Contact the Office of Extended Studies by calling 719.549.2316 or by emailing csup_extendedstudies@csupueblo.edu for assistance and/or direction regarding your concern/complaint.  
    2. Contact the Associate Dean of Extended Studies for more information or to further address your concern/complaint.  
    3. If you feel your concern/complaint has not been resolved and the University has violated its own policies, then complete the Student Formal Complaint Form.  Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.
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    Academic Dismissal

    Cumulative undergraduate GPA below 2.000 at the end of each semester determines academic standing:

    • 1st semester: Academic Watch
    • 2nd semester: Academic Dismissal Warning
    • 3rd semester: Academic Dismissal

    For details on academic standing, dismissal and appeal process please refer to the CSU Pueblo Academic Catalog. For questions or concerns regarding Academic Status and Dismissal, or the Dismissal Appeal Process, contact the Pack Center by one of these methods:

      1. Call: 719.549.2584 
      2. Email: csup_packcenter@csupueblo.edu  
      3. Visit the office located in LARC, Room 151. 
    2. If you feel your concern/complaint is not resolved and the university has violated its own policies, fill out the form at the bottom of the page. Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.  
  •  

    Sexual Misconduct, Protected Class Harassment, and Discrimination

    If you would like to report a concern or allegation involving Discrimination, Protected Class Harassment, Sexual Misconduct, Intimate Partner Violence, Stalking, or Retaliation, you may submit a report electronically through the Civil Rights Compliance & Title IX Reporting Form. You may also contact the Office of Civil Rights Compliance & Title IX by phone at 719-549-2210 or by email at csup_crc@csupueblo.edu .

    Concerns or Complaints About the Office of Civil Rights Compliance & Title IX

    1. If you have a concern or complaint regarding the Office of Civil Rights Compliance & Title IX, please begin by contacting the Office of Civil Rights Compliance & Title IX and speaking with the Director of Civil Rights Compliance, Title IX, VI, & ADA Coordinator.
    2. If you believe your concern has not been resolved after contacting the Office or the Director, you may contact the Executive Director of Human Resources, Civil Rights Compliance, & Title IX.
    3. If you believe your concern remains unresolved after these steps, you may complete the Student Formal Complaint Form below.
    4. Please note that a disagreement with an administrative decision, or with the outcome of an appeal of that decision, is not considered a complaint about the Office.

     

  •  

    Campus Safety/Security & Parking

    If you think that you are in danger or at risk of being harmed, immediately call 911 or the Security and Law Enforcement Office at 719.549.2373.

    University public safety and law enforcement is provided by the Pueblo County Sheriff's office.

    For Concerns follow steps in this order:

    Safety

    1. Concerns regarding campus safety or the Sheriff’s Office, contact the office by phone at 719-549-2373, or by visiting their office located in Administration Building 118.
    2. If not resolved, please contact the Sheriff’s Office Lieutenant by calling 719-549-2373
    Parking
    1. Concerns regarding parking-related items, call 719-549-2312
    2. If not resolved, please contact the Sheriff’s Office Lieutenant by calling 719-549-2373
    Lastly, if your complaint is not resolved, complete the Student Formal Complaint Form below.  Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.    
  •  

    Grounds and Facilities

    Follow steps in this order:

    1. For concerns regarding CSU Pueblo grounds and facilities, contact contact Facilities Management by calling 719.549.2211.  

    2. To report a hazardous or unsafe condition, complete the Hazardous or Unsafe Condition Report.

    3. For additional support and information regarding facilities and grounds, contact 719.549.2951.

    4. If your concern/complaint is not resolved, and policy has not been followed, complete the Student Formal Complaint Form. 

  •  

    Military Student and Veteran Concerns

    1. For questions/concerns regarding student military and veteran benefits or support services, please contact the Military and Veteran Success Centerr (MVSC) by calling 719.549.2910 or emailing csup_veteransuccess@csupueblo.edu.  You can also visit the MVSC located in the Occhiato Student Center (OSC), Room 114. 
    2. If you need additional assistance, please contact the Director of the MVSC.
    3. If you feel like your concern/complaint is not resolved and the University has violated its own policies, then complete the Student Formal Complaint Form. 
  •  

    Tuition, Fees, COF, Financial Aid, Student Employment, etc.

    Follow steps in this order:

    1. If you have a concern regarding tuition, fees, billing, financial aid, grants, loans, or student employment, please contact the office of Student Financial Services by calling 719.549.2753 or emailing csup_financialaid@csupueblo.edu.  You can also visit the office of Student Financial Services in Administration, Room 212.  

    2. For further assistance, contact the Director of Student Financial Services.

    3. If your concern/complaint is not resolved and you feel the University has violated its own policies, then complete the Student Formal Complaint Form.

  •  

    Admission Appeals, Residency petition

    Follow steps in this order:
    1. Contact the Director of Admissions
    2. Contact the Vice President of Enrollment Management & Extended Studies
    3. If you feel that your concern/complaint is not resolved and you feel the University has violated its own policies, then complete the Student Formal Complaint Form below.
  •  

    Graduate Program Concerns

    1. Contact the course instructor or faculty member.
    2. If not resolved with the instructor, contact the Graduate Program Director/Coordinator of the graduate program.
    3. If not resolved with Director, contact the Provost's Office.
    4. If your concern/complaint is not resolved and you feel the University has violated its own policies, then complete the Student Formal Complaint Form below. 
  •  

    Student Conduct Appeals

    Follow steps in this order:
    1. Refer to the Student Code of Conduct
    2. Contact the Assistant Dean of Student Life
    3. Lastly, if you feel your concern/complaint is not resolved, and university has violated its own policies, complete the Student Formal Complaint Form below.  Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.
  •  

    Athletics

    Follow steps in this order:
    1. Contact team Coach, Athletic Trainer, or Compliance officer. Refer to the Student Athletes’ Handbook.
    2. Contact the Vice President for Athletics & Strategic Partnerships.
    3. If your concern/complaint is not resolved and you feel the University has violated its own policies, then complete the Student Formal Complaint Form below.
  •  

    Disability Resource, SLICE, Student Engagement and Leadership, Wolfpack Wellness, Counseling Center, Student Recreation, and ASG

    1. Contact the director of the department where the concern originated.
      1. Disabilities Resource Support Center
      2. Student Engagement & Leadership
      3. Wolfpack Wellness
      4. Student Counseling
      5. Thunderwolf Recreation
      6. ASG
    2. If not resolved, then Contact the Vice President of Student Affairs or Assistant Dean of Students
    3. If your concern/complaint is not resolved and you feel the University has violated its own policies, then complete the Student Formal Complaint Form below.
  •  

    Career Center

    Follow steps in this order:
    1. Contact the Director of Career Center
    2. Contact the Student Affairs Office
    3. If your concern/complaint is not resolved and you feel the University has violated its own policies, then complete the Student Formal Complaint Form below.
  •  

    Residence Life and Housing

    1. Contact the office of Residence Life and Housing
    2. Contact the Director of Residence Life and Housing
    3. Contact the Assistant Dean of Student Life
    4. Lastly, if your concern/complaint is not resolved, complete the Student Formal Complaint Form.  Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.
  •  

    Technology Concerns

    1. Contact IT help desk 
    2. Contact an IT Supervisor/Manager
    3. If your concern/complaint is not resolved and you feel the University has violated its own policies, then complete the Student Formal Complaint Form.
  •  

    Other Concerns

  •  

    Info for CSU System or Colorado Department of Higher Education

    Complaints involving violation of policy which are not resolved through the institutional process may be referred to the CSU System or to the Colorado Department of Higher Education (CDHE) for information. 

    https://csusystem.edu/compliance-reporting-hotline/ 

    https://cdhe.colorado.gov/filing-student-complaint
    Colorado Department of Higher Education
    1600 Broadway, Suite 2200, Denver, CO 80202
    (303) 862-3001.

Student Formal Complaint Form

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The PACK Center and HSB Advising are available to assist you. Stop by or call for support. PACK: 719-549-2584, HSB: 719-549-2142, & Online: 719-549-2200.

Division of Student Affairs

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