Student Complaint/Concern Resolution Process

1. Contact your academic advisor (i.e. Faculty Mentor, Pack Center Success Coach, HSB Success Coach). 
2. If you are not able to resolve the complaint with your advisor, then contact the Department Chair or Director.  The Department Chair or Director will provide assistance to resolve the complaint.   
3. The next step in the resolution process is to contact the College/School Dean.  For concerns/complaints involving the Pack Center, contact the Dean of Undergraduate Studies and Student Success.
4. Lastly, if you feel your concern/complaint is not resolved and the University has violated its own policies, then complete the Student Formal Complaint Form.  Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.  

1. Contact the instructor. 
2. Contact the Chair of the Department. (see course prefix contact list)
3. Contact the Academic Dean.
4. Contact the Provost's Office for concern that is not a grade appeal.
5. Grade appeals not resolved by communication with the above individuals are referred to the grade change policy/academic appeals process in the current Catalog academic policies for more information.
6. Lastly, if you feel your concern/complaint is not resolved and the University has violated its own policies, then complete the Student Formal Complaint Form.  Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.

1. Contact the director/supervisor of the tutoring center in which there is a concern/complaint.   
2. If the concern/complaint is not resolved, then contact the Dean of the College where the tutoring center is housed.
3. Lastly, if you feel your concern/complaint is not resolved and the University has violated its own policies, then complete the Student Formal Complaint Form.  Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint. 

1. Contact Registrar’s Office by calling 719.549.2261 or by emailing csup_registrar@csupueblo.edu

2. If your concern/complaint is not resolved after following-up with the Registrar’s Office and the University has violated its own policies, then please complete the Student Formal Complaint Form.  Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.

1. Contact the Office of Extended Studies by calling 719.549.2316 or by emailing csup_extendedstudies@csupueblo.edu for assistance and/or direction regarding your concern/complaint.  

2. Contact the Dean of Extended Studies for more information or to further address your concern/complaint. 

3. If you feel your concern/complaint has not been resolved and the University has violated its own policies, then complete the Student Formal Complaint Form.  Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.

4. Students with complaints not resolved through the institutional process may refer to the Colorado Department of Higher Education (CDHE) for information. 
   https://cdhe.colorado.gov/filing-student-complaint
   Colorado Department of Higher Education
   1600 Broadway, Suite 2200, Denver, CO 80202
   (303) 862-3001.

Undergraduate students are placed on Academic Probation at the end of any semester (excluding summer, and first semester freshman year) in which their cumulative GPA falls below 2.000.  Students who fail to clear Academic Probation after two regular semesters (excluding summer) will be placed on Academic Dismissal. Students placed on Academic Dismissal cannot re-enroll at the University for a period of two consecutive semesters (excluding summer) unless they successfully appeal their dismissal by the appeal deadline (see Appeal Process for Academic Dismissal below). Students placed on Academic who successfully appeal their dismissal can return to the University on a Conditional Reinstatement. Students on Conditional Reinstatement status will remain under the guidelines of the catalog in effect at the time of their regular admission. Students on Academic Dismissal who stay away from the University two consecutive semesters (excluding summer) following their notice of formal Academic Dismissal must (a) be readmitted to the University, and (b) adhere to the requirements of the catalog in effect at the time they are readmitted to the University.

Appeal Process for Academic Dismissal

Students who want to appeal their Academic Dismissal are responsible for initiating the process by submitting an Appeal Letter to the Pack Center. The Appeal Letter must address two issues: (1) why the Academic Dismissal is being appealed, and (2) what the student will do to make an improvement in academic performance. The deadlines for Appeal Letters requesting Conditional Reinstatement are:

• • Subsequent fall semester—July 1^st
  • Subsequent spring semester—the 3^rd working day of January.

Failure to submit Appeal Letters within this prescribed timeline will result in Academic Dismissal for two consecutive semesters (excluding summer).

Complaint Process

• 1. For questions or concerns regarding Academic Probation, Academic Dismissal, and the Appeal Process for Academic Dismissal, contact the Pack Center by calling 719.549.2584, or by visiting their office located in LARC, Room 151.
  2. The next step is to contact the Retention and Persistence Coordinator in the Pack Center. 
  3. If your concern/complaint is not resolved and you feel the University has violated its own policies, then complete the Student Formal Complaint Form.  Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.  

If you would like to report a concern or allegation regarding Discrimination, Protected Class Harassment, Sexual Misconduct, Intimate Partner Violence, Stalking, or Retaliation, you can file a report electronically at Institutional Equity Reporting. You can also contact the Office of Institutional Equity by calling 719.549.2210. 

For a concern or complaint regarding the Office of Institutional Equity, 

1. Start by contacting the Office of Institutional Equity. 

2. If you feel your complaint has not been resolved, please complete the Student Formal Complaint Form.  Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.  

Title IX, Sexual Harassment, and Gender Discrimination Reporting Form

Discrimination, Protected Class Harassment, and Retaliation Reporting Form

1. If you have a question, concern, or complaint regarding parking lots, parking permits, or anything parking related, start by contacting the Parking and Safety Office.  They can be reached by calling 719.549.2373 or by visiting their office located in Administration Building, Room 118. 

2. If your complaint has not been resolved after working with the Parking and Safety Office, contact the Chief of Staff at 719.549.2951. 

3. Lastly, if your complaint is not resolved, complete the Student Formal Complaint Form.  Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.    

If you think that you are in danger or at risk of being harmed, immediately call 911 or the Security and Law Enforcement Office at 719.549.2373.

1. For concerns regarding campus safety or the Sheriff's Office, please contact the Sheriff's office by phone at 719.549.2373 or by visiting their office located in Administration Building 118.  Additional information can be found on their webpage.

2. If your concern is not resolved, please contact the Sheriff's Office Lieutenant by calling 719.549.2373. 

3. Lastly, if your concern/complaint is not resolved, complete the Student Formal Complaint Form.  Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.    

1. For concerns regarding CSU-Pueblo grounds and facilities, contact contact Facilities Management by calling 719.549.2211.  

2. To report a hazardous or unsafe condition, complete the Hazardous or Unsafe Condition Report.

3. For additional support and information regarding facilities and grounds, contact the Vice President of Operations and Advancement by calling 719.549.2282.  

4. If your concern/complaint is not resolved, complete the Student Formal Complaint Form. 

    

1. For questions/concerns regarding student military and veteran benefits or support services, please contact the Military and Veteran Success Centerr (MVSC) by calling 719.549.2910 or emailing csup_veteransuccess@csupueblo.edu.  You can also visit the MVSC located in the Occhiato Student Center (OSC), Room 114. 
2. If you need additional assistance, please contact the Director of the MVSC.
3. If you feel like your concern/complaint is not resolved and the University has violated its own policies, then complete the Student Formal Complaint Form. 

1. If you have a concern regarding tuition, fees, billing, financial aid, grants, loans, or student employment, please contact the office of Student Financial Services by calling 719.549.2753 or emailing csup_financialaid@csupueblo.edu.  You can also visit the office of Student Financial Services in Administration, Room 212.  

2. For further assistance, contact the Director of Student Financial Services.

3. If your concern/complaint is not resolved and you feel the University has violated its own policies, then complete the Student Formal Complaint Form.

    

1. Contact the Director of Admissions
2. Contact the Vice President of Enrollment Management & Extended Studies
3. If your concern/complaint is not resolved and you feel the University has violated its own policies, then complete the Student Formal Complaint Form

1. Contact the instructor.
2. Contact the Graduate Program Director/Coordinator of the graduate program.
3. Director of Graduate Studies.
4. Contact the Provost's Office.
5. If your concern/complaint is not resolved and you feel the University has violated its own policies, then complete the Student Formal Complaint Form. 

1. Refer to the Student Code of Conduct
2. Contact the Assistant Dean of Student Life
3. Lastly, if your concern/complaint is not resolved, complete the Student Formal Complaint Form.  Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.

1. Contact Coach, Athletic Trainer, or Compliance officer. Refer to the Student Athletes’ Handbook.
2. Contact the Vice President for Athletics & Strategic Partnerships.
3. If your concern/complaint is not resolved and you feel the University has violated its own policies, then complete the Student Formal Complaint Form.

1. Contact the director of the department where the concern originated.
   1. Disabilities Resource Support Center
   2. Student Engagement & Leadership
   3. Wolfpack Wellness
   4. Student Counseling
   5. Thunderwolf Recreation
   6. ASG
2. Contact the Vice President of Student Affairs & Dean of Students
3. If your concern/complaint is not resolved and you feel the University has violated its own policies, then complete the Student Formal Complaint Form.

1. Contact the Director of Career Center
2. Contact the Director of the Pack Center
3. If your concern/complaint is not resolved and you feel the University has violated its own policies, then complete the Student Formal Complaint Form.

1. Contact the office of Residence Life and Housing
2. Contact the Director of Residence Life and Housing
3. Contact the Assistant Dean of Student Life
4. Lastly, if your concern/complaint is not resolved, complete the Student Formal Complaint Form.  Please note that disagreement with an administrative decision, or the outcome of an appeal of that decision, is not a complaint.

1. Contact IT help desk 
2. Contact an IT Supervisor/Manager
3. If your concern/complaint is not resolved and you feel the University has violated its own policies, then complete the Student Formal Complaint Form.

• 1. Contact the Division of Student Affairs

Complaints involving violation of law not resolved at the Institution may be referred to the Colorado State University System hotline or the Colorado Dept of Higher Education or the Colorado Department of Higher Education.