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Grievances

Grievance Process

If an approved accommodation is not provided or you disagree with a decision made by Disability Resources, you may submit a grievance using the steps below.

1) Report the concern promptly

When an approved disability accommodation is not provided within a course or program by the responsible faculty or staff person, report the grievance to either the Access Coordinator or Director during a scheduled meeting or by email. Please report concerns as soon as possible so DRSC staff have time to address the issue and you can continue in the course or program.

2) If you disagree with a DRSC decision

When a student disagrees with a decision made by Disability Resources, the student can submit a Grievance Form to the Director of Disability Resources, Justin Hiniker (justin.hiniker@csupueblo.edu). Your statement should indicate the specific basis for the grievance and include any supporting arguments and documentation.

3) What information can be reviewed

A grievance review is limited to information provided during the interactive process with the student. If you have new or updated information you would like considered, please re-engage in the interactive process with the Access Coordinator by submitting an updated request for accommodations.

4) If the Director acted as Access Coordinator

If the Director of Disability Resources acted in the role of the Access Coordinator and denied an accommodation (or provided an accommodation you consider ineffective), the grievance will be forwarded to the ADA Coordinator, erin.hager@csupueblo.edu.

Submit a Grievance Form

Use the online form to submit your grievance to Disability Resources.

Open Grievance Form

Basis for Grievance & Decision Information

The items below describe what a student should include when submitting a grievance, what to expect in the decision process, and additional reporting options.

Basis for Grievance

If a requested accommodation was denied in whole or in part, a student should identify:

Any procedural errors by the Access Coordinator that materially impacted the interactive process and/or the determination to deny the requested accommodation(s); or
Any information made available during the interactive process that was not adequately considered by the Access Coordinator; or
Any factual or analytical errors in the Student Accommodation Notification which materially impacted the denial of accommodation(s).

Notice of Grievance Decision

Absent extenuating circumstances, the Director of Disability Resources will provide a Grievance Decision Letter within twenty (20) business days following submission of the Grievance Form and all supporting documentation. This timeframe may be extended at the discretion of the Director, upon written notice to the student, for reasons such as complexity, University breaks, access to documentation, or other legitimate reasons.

In making the decision, the Director will consider materials obtained during the interactive process, the Student Notification Letter, and the student’s grievance form. The decision may result in:

Upholding the Student Accommodation Notification in its entirety; or
Sending information back to the Access Coordinator for reconsideration and reengagement in the interactive process; or
Reversing or amending the Student Accommodation Notification in part or in whole.

Complaint Options & Reporting

Students who want to contest university decisions regarding academic or other accommodations can use the institutional grievance/appeal process described above. The availability and use of this grievance procedure does not prevent a student from filing a complaint of discrimination on the basis of disability with the CSU Pueblo Office of Civil Rights Compliance and Title IX, pursuant to CSU Pueblo’s Policy on Discrimination, Protected Class Harassment and Retaliation and related procedures.

Office of Civil Rights Compliance & Title IX

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Advising

The PACK Center and HSB Advising are available to assist you. Stop by or call for support. PACK: 719-549-2584, HSB: 719-549-2142, & Online: 719-549-2200.