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The Disability Resource and Support Center (DRSC) wants to ensure your concerns are heard and that you have the information to report those concerns.

Grievance/Complaint Options


    Student Grievance Process

    The DRSC has the responsibility of determining a student’s need for classroom-based accommodations for those enrolled in coursework. The determination is made based upon the following guidelines:

    • Submission of disability related documentation per DRSC documentation guidelines;
    • Review of documentation;
    • The Welcome Meeting during which any accommodation requested are discussed; and
    • The student’s request for accommodation(s).

    If the DRSC determines a student is eligible for accommodations, the DRSC Staff work with the student on an individual basis to ensure reasonable accommodations are implemented.

    If the student believes the accommodation(s) provided are not reasonable, the below-listed procedure has been developed to assist the student in the grievance process. The goal is to resolve concerns quickly and at the lowest level. Students may engage in this grievance process without fear of retaliation. Note: All timelines may be waived or adjusted if agreed to by both parties if it will serve to resolve the dispute.

    • Step 1: The student meets with the DRSC Staff assigned to their case (the staff member who sent the student the accommodation decision letter) to informally resolve the student’s concern.

    • Step 2: If the student’s concern is not resolved at Step 1 (or if the DRSC Staff in Step 1 is the DRSC Director), the student needs to complete the Student Formal Complaint Form and make an appointment with the University’s ADA Coordinator within five (5) working days of the final outcome of Step 1. The ADA Coordinator will review the Student Formal Complaint Form and any relevant documentation. Following the meeting, the ADA Coordinator’s decision will be made in writing within ten (10) working days.

    If the student's concern involves something other than the accommodations process, they may engage in the Student Complaint/Concern Resolution Process. For assistance with the process, students may contact the Office of Student Affairs.


    Instructor or Staff Grievance Process

    If an Instructor or Staff who has received an notification letter and has concerns about the adjustments therein, they should follow the process below. The goal is to resolve concerns quickly and at the lowest level.

    • Step 1: The instructor or staff must contact the Director of the Disability Resource & Support Center by email, sharing your concerns and any relevant materials (e.g., the course syllabus, assignment directions, etc.) within one week of receipt of the notification letter.
    • Step 2: If the concern is not resolved at Step 1, the instructor should contact the University’s ADA Coordinator for review.

    If the instructor or staff's concern involves something other than the contents of the notification letter, they may contact the Office of Student Affairs or Human Resources.

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Disability Resource and Support Center

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