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Grievances

Grievance Process

If an approved accommodation is not provided or you disagree with a decision made by Disability Resources, you may address concerns or grievances using the steps below.

1) Report the concern promptly

When an approved disability accommodation is not provided within a course or program by the responsible faculty or staff person, report the concern to Disability Resources staff during a scheduled meeting or by email. Please report concerns as soon as possible so Disability Resources has time to address the issue and you can continue in the course or program.

2) If you disagree with a Disability Resources decision

When a student disagrees with a decision made by Disability Resources, the student can submit a Grievance Form (below). Your statement should indicate the specific basis for the grievance and include any supporting arguments and documentation.

If the Director of Disability Resources was the initial contact for the concern and denied an accommodation (or provided an accommodation you consider ineffective), the grievance should be directed in the grievance form below to the Director of Civil Rights Compliance and Title IX and ADA Coordinator, Shelby Serena (shelby.serena@csupueblo.edu).

The appropriate administrator (Disability Resources Director or ADA Coordinator, determined by the above process) will review the grievance, the student's accommodations, information about the affected activity or policy, and any other relevant information.

3) Grievance Decisions

The appropriate administrator will decide one of three outcomes based on the grievance:

Uphold the Disability Resources Access Coordinator's or Director's decision.
Advise the Disability Resources Access Coordinator or Director to reconsider any decisions based on specific information.
Override the Disability Resources Access Coordinator's or Director's decision with an alternative outcome.

Grievance decisions made by the Disability Resources Director may be appealed to the ADA Coordinator through the below Grievance Form. Grievance decisions made by the ADA Coordinator may not be appealed.

Submit a Grievance Form

Use the online form to submit your grievance to Disability Resources.

Open Grievance Form

Basis for Grievance & Decision Information

The items below describe what a student should include when submitting a grievance, what to expect in the decision process, and additional reporting options.

Basis for Grievance

If a requested accommodation was denied in whole or in part, a student should identify:

Any procedural errors by the Access Coordinator that materially impacted the interactive process and/or the determination to deny the requested accommodation(s); or
Any information made available during the interactive process that was not adequately considered by the Access Coordinator; or
Any factual or analytical errors in the Student Accommodation Notification which materially impacted the denial of accommodation(s).

Notice of Grievance Decision

Absent extenuating circumstances, the Director of Disability Resources will provide a Grievance Decision Letter within twenty (20) business days following submission of the Grievance Form and all supporting documentation. This timeframe may be extended at the discretion of the Director, upon written notice to the student, for reasons such as complexity, University breaks, access to documentation, or other legitimate reasons.

In making the decision, the Director will consider materials obtained during the interactive process, the Student Notification Letter, and the student’s grievance form. The decision may result in:

Upholding the Student Accommodation Notification in its entirety; or
Sending information back to the Access Coordinator for reconsideration and reengagement in the interactive process; or
Reversing or amending the Student Accommodation Notification in part or in whole.

Complaint Options & Reporting

Students who want to contest university decisions regarding academic or other accommodations can use the institutional grievance/appeal process described above. The availability and use of this grievance procedure does not prevent a student from filing a complaint of discrimination on the basis of disability with the CSU Pueblo Office of Civil Rights Compliance and Title IX, pursuant to CSU Pueblo’s Policy on Discrimination, Protected Class Harassment and Retaliation and related procedures.

Office of Civil Rights Compliance & Title IX

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Advising

The PACK Center and HSB Advising are available to assist you. Stop by or call for support. PACK: 719-549-2584, HSB: 719-549-2142, & Online: 719-549-2200.