Emergency Text Messaging
Stay safe! Be prepared! And keep informed with Colorado State University – Pueblo’s new “CSU-Pueblo ALERT” emergency notification and warning system. This program includes an emergency cellular phone text messaging alert service, which is available to all students, faculty, and staff who register. In the event of an emergency or unexpected closing of the university, a text message will be sent to all enrolled cell phones.
This new text messaging alert system will supplement the university’s current emergency communication system, which includes an intercom system, bulk emails, public address speakers by the Pueblo County Sheriff’s Office, the CSU-Pueblo radio station, news and media releases and the CSU-Pueblo home page website. Each CSU-Pueblo ALERT communication method will work in conjunction with the others to ensure the widest notification of the campus community possible.
All participants will be required to register to receive the emergency text messaging service and will be responsible for updating their personal cell phone numbers in the event their contact information changes. It may take up to 72 hours for your cell phone number to become active in the Emergency Notification System. Your cellular service provider's standard rates for receiving text messages may apply. Participation in this program is voluntary. The use of the emergency text messaging system is restricted and will be used solely in the event of an emergency or an urgent situation, and for periodic system tests.
Please note: Carriers often block text messages for new numbers, ported numbers, and billing issues. If you have verified the registered cell phone number is correct and you do not receive the once a semester test message, you will need to check with your carrier that your number is not deactivated from receiving subscription text messaging from short codes.
Frequently Asked Questions
How do I sign up for CSU-Pueblo ALERT Emergency Text Messaging?
Students can simply sign on to their PAWS Student Services account and register in the “Emergency Text” tab. Students will be prompted to verify or update their information to the service when they log onto PAWS Student Services to register for classes each semester.
Faculty and Staff can simply sign on to the Employee Portal account and register in the "Emergency Text" tab. Faculty and Staff can also fill out the “Emergency Text Messaging” form and send it to the Human Resources department. Faculty and staff should update their information with Human Resources as it changes
What is CSU-Pueblo ALERT?
CSU-Pueblo ALERT is the Colorado State University - Pueblo emergency notification and warning system. This system includes an emergency text messaging system, an intercom system (kickoff fall 2008 semester), bulk emails, public address speakers by the Pueblo County Sheriff’s Office, the CSU-Pueblo radio station, news and media releases and the CSU-Pueblo home page website. CSU-Pueblo ALERT will be used to notify students, faculty and staff of critical campus emergencies.
What is RAVE?
CSU-Pueblo has partnered with Rave Wireless to provide this emergency alert system capable of delivering messages directly to your phone. By providing your contact information, you will be enrolled in the program. Upon enrollment, you will be notified of emergency situations via text message. Note that your cellular phone provider may charge a per-text message fee for the delivery of emergency notifications to your phone.
Who can sign up for Emergency Text Messaging?
Emergency Text Messaging is designed for students, faculty and staff who will be affected directly by an emergency on the university campus. Current students, faculty and staff are eligible to sign up and receive alert messages.
How many cell phones can be registered per user?At this time only one cellular phone can be registered per user.
Why should I sign up for Emergency Text Messaging?Emergency Text Messaging will allow you to receive notification of emergency situations and emergency weather reports (such as flash flood warnings, severe thunderstorm warnings, and tornado warnings). This system will allow you to receive notification wherever you are as long as you have your cellular phone with you, it is turned on and there is service.
How much does Emergency Text Messaging cost?
There is no charge for signing up for Emergency Text Messaging through CSU-Pueblo. Text message recipients may be charged based in their carrier and selected mobile text messaging plan. Some users have unlimited text messaging while others are charged for messages ranging from $0.10 to $0.15 per text message. Registration with CSU-Pueblo’s Emergency Text Messaging constitutes your acceptance of responsibility for any charges you may incur from your wireless carrier as a result. CSU-Pueblo ALERT text messages will be sent only in the event of an emergency or urgent situation involving potential threat to safety and occasionally for system tests.
Will my cell phone number be kept confidential?
Yes. Cell phone numbers are not shared or sold to any other systems or services.
What do I need to sign up for Emergency Text Messaging?
All you need is a cell phone with text messaging capabilities enabled. Note: Please see the list of supported mobile carriers to make sure that your cell phone is compatible with this system. All landlines, most Tracfones and some pay-as-you-go phones will not register on the system. This is a limitation of the phone providers.
What mobile carriers does Emergency Text Messaging support?
Emergency Text Messaging supports all of the major carriers and many smaller carriers. Please be aware that this list is subject to change as new carriers are added or carriers change their policies.
3 Rivers PCS
Centennial Cellular Corp
Cricket/Leap Edge Wireless
Golden State Cellular
Carolina West Wireless
Cellular 29 Plus
Cellular One Dobson
*Except T-Mobile pre-paid. T-Mobile does not allow automated text messages to their pre-paid phones.
What if I am not able to register?
For technical support, please contact the Help Desk at 719.549.2002.
How many CSU-Pueblo ALERT text messages will I receive?
Text messages will be sent only to alert you to emergency situations in which there is an imminent threat to public safety or during scheduled tests. Each semester the university will test the system by sending an announced test message. You will receive messages within a few minutes of their transmission as long as your cell phone is turned on.
What if I change my cell phone service provider?
When you change cell/mobile phone providers you should log into the CSU-Pueblo’s PAWS Student Services and update your information as soon as possible. After logging in, you can update your cell phone number.
Faculty and staff should update their contact information with Human Resources. When you change cellular phone providers, but keep your existing mobile number it is considered "ported."* Depending on the cellular phone provider, it may take up to 30 days for the system to be updated.
*Please be aware, even after updating your information in the Emergency Text Messaging system, during the "ported" time period, you may not receive alerts because the alerts are sent to the old mobile provider, which may not forward them. This is not controlled by the CSU-Pueblo ALERT system, but is a result of the transition of your phone number from your old carrier to your new one.
How can I withdraw from the Emergency Text Messaging service?
You can withdraw from receiving Emergency Text Messaging service at any time. Students will need to login to your CSU-Pueblo PAWS Student Service and go to the “Emergency Text” tab to modify your account. Students who are not enrolled for the semester will be automatically removed from the program.
Faculty and staff will be required to contact Human Resources to discontinue service.
What will an Emergency Text Message tell me?
In the event of an emergency situation, a text message will be sent to each registered cell phone to notify the receiver of the type of situation and suggested actions. Each text message will begin with the message "*CSU-Pueblo ALERT!*" and followed with the nature of the alert and any additional information. Due to limits on message size, the text message will be brief and you will also be instructed to check the main CSU-Pueblo website or other media outlets for more information.
What if I do not receive a scheduled or emergency text message?
Carriers often block text messages for new numbers, ported numbers, and billing issues. If you have verified the registered cell phone number is correct and you do not receive the once a semester test message, you will need to check with your carrier that your number is not deactivated from receiving subscription text messaging from short codes.
What is a short code?
Short codes are special telephone numbers, significantly shorter than full telephone numbers, which can also be used by automated systems to address Short Message Service (SMS) and Multimedia Messaging Service (MMS) messages to mobile phones. Multimedia Messaging Service is a standard for telephone messaging systems that allow sending messages that include multimedia objects (images, audio, video, rich text) and not just text as in Short Message Service. The two short codes that CSU-Pueblo ALERT uses are 226787 and 67823.