Frequently Asked Questions
WiFi
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Is there guest wifi?
Guest WiFi is available in the LARC, GCB, HSB and Technology buildings.
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How do I get wifi on my laptop/smartphone/tablet?
You need to register your devices for WiFi usage. Visit Current Students or Faculty and Staff and select TWOLFnet.
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How do I configure email on my smartphone or tablet?
Different devices have different locations of where to put in the specific settings. The basic settings on the Email Connections Settings page will help with the specifics of our email system. -
Can I keep my CSU-Pueblo email account after I leave the college?
Student email accounts are active for one year after graduation. It is not possible to keep it beyond one year.
Blackboard
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I can't login to Blackboard, now what?
Your Blackboard login is associated with your NetID and NetID password. If you experience issues logging in to Blackboard, try resetting your NetID password. Please allow at least 15 minutes after resetting your NetID password before attempting to log in to Blackboard again.
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I reset my NetID password and Blackboard says my password is incorrect! Help!
If you reset your NetID password, please ensure that you wait at least 15 minutes after resetting your password before attempting to log in to Blackboard again. Whereas most systems accept the change to your password almost immediately, Blackboard needs more time to switch your account to a new password.
If you reset your NetID password multiple times, it will take even longer for Blackboard to cycle through the password changes you have made.
If you have reset your NetID password once, and waited at least 15 minutes before logging into Blackboard again, and you still receive an error message, please contact the Help Desk for additional assistance.
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Why can't I see my class in Blackboard?
If you cannot see a course in Blackboard as a student, consider the following:
- Verify in PAWS that you are registered for the course.
- Verify that the start date of the course has passed. Courses typically become available to students on the first day of the semester.
- Contact your instructor to inform them that the course is not visible to you. It is possible that the instructor has not made the course available.
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How do I make my Blackboard class available for students to see?
There are two ways to make your course available in Blackboard when you are logged in as instructor.
The first is to select the lock in the upper right-hand corner of the course, which turns the availability of the course off and on.
The second is to navigate to customization>properties>set availability.
This support article from the Blackboard Help Center provides more details.
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Where can I find more Blackboard support?
To receive direct and timely support regarding an issue with Blackboard, please submit a Support Ticket through the Help Desk so we can assign the correct staff member or department to assist you.
For the most up-to-date Blackboard information, check out the Blackboard Help Center's articles for Blackboard Learn in the Original Course View.
- Instructors: Blackboard Learn Help - Original Course View
- Students: Blackboard Learn Help - Original Course View
Instructional Technology also has a large amount of self-help Blackboard videos on their YouTube Channel. You can also call Instructional Technology at 719.549.2203 or email at itc@csupueblo.edu
Passwords
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How do I change my password?
You can reset your password by accessing Password Help, also found under the Current Students page.
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When does my password expire?
For security purposes, all passwords expire every 180 days. Once the password is expired, you cannot use the same password again.
Security
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What if I can't remember my security questions?
The Help Desk can reset your security questions. Please call 719.549.2002 to reset your questions. Please have your PID and other personal information handy. -
I received an email asking for my password and other personal information. Is this legitimate, or is it a phishing scam?
No legitimate department on our campus will ever ask you to login to a website via email. Do not click on any links. Contact the help desk and let us know. -
What do I do if I think my computer has been compromised by a virus, malware, or other outside sources?
Change your password immediately and notify the Help Desk of your suspicions.
Computers / Printing
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Can you help me fix my personal computer or laptop?
We do not support personal devices. The ACM club will work on personal devices. They are located in HSB, room 121. -
Can I checkout a laptop or tablet?
The Library Circulation Desk has technology items for checkout. -
What software comes installed on campus workstation computers?
Software varies between labs but the standard software on every computer includes Microsoft Office 2013, Internet Explorer, Mozilla Firefox and the standard Microsoft apps. -
Where can I find a computer lab to work in?
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I'm a student and I need to print my document. Where can I go?
The LARC has the largest open labs on campus. We recommend using the LARC computers for computer work and printing. -
Do I need to pay to print pages?
Visit Printing to learn more about your student allocation for printing and potential additional charges.
