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Help Desk

IT Help Request

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719-549-2002

Live Support Staff
8AM - 5PM, Mon-Fri
or per university calendar

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We are located in the first floor of the Library and Academic Resource Center (LARC), Office 130.

Staff

Microsoft 365 Email Migration Complete

Welcome to the new email experience in Microsoft 365! We are excited to finally make this platform available and will be sharing more about its features over the summer. The most noticeable changes will be visible in the web-based experience. I’m pleased to state that email mailbox size limits are a thing of the past! We have been testing the platform and know you will love it.

 

The best way to access your email initially is directly through the web on any updated browser. Our cloud-integrated access ensures that we will always have the most up-to-date messages and updated office tools. This experience closely mirrors the desktop Outlook client app and will quickly get you back in action with communications.

 

Your on-campus desktop Outlook client will need a one-time configuration to get your office PC reconnected. The migration process was unable to automate this task, but that is common with email changes. We have provided a guide for those technology champions among you, but if you don't feel comfortable with the steps, we will have technicians and support staff happy to answer phones and ticket requests to get you connected.

 

We have provided several guides on the login page about MS 365 connections for smartphones, laptops, and other devices you want to have access to your email. We will keep this page updated with more guides and news as it becomes available.

 

I am immensely grateful to the IT staff in Pueblo and Fort Collins, that worked diligently last week and through this weekend (even as I write this) to ensure a successful migration. We have been earnestly working toward this project for a long time and it helps modernize our platforms for more unified communications.

 

- Information Technology Team

May 5 - 10, 2022 - Account Generation Pause

CSU Pueblo Stops creating all new account access and email inboxes for all user types.

May 11 - 15, 2022 - No Email Availability

This time frame is needed to migrate email accounts to the cloud. This is a complete blackout where emails cannot be sent or received.

May 16, 2022 - MS 365 Cloud Email is Live

MS 365 email will be live in the cloud environment. This include all students, faculty, and staff.

Please verify that all your email and calendar events are migrated.

  • Training and Resources: MS 365

May 16 - 20, 2022 - Post migration Support

IT Help Desk, Technicians, and Network team will helping users with questions and issues.

Please use the web based email if you experience issues with other connections.

May 16 - June 3, 2022 - Post migration maintenace and clean up

IT Network team takes servers offline, cleans up databases, and closes expired accounts.

Please contact IT Help Desk if you have questions.

June 6, 2022 - Duo 2-factor authentication 

2-factor authentication will be launched and be required to access MS 365.

2022 and 2023 - Additional MS 365 Features

After the launch of the MS 365 Email, new features will be rolled out in the sub-sequent months such as Teams, OneDrive, and SharePoint..

  • Training and Resources: Coming soon

Microsoft 365 Email Migration Complete

The IT departments in Pueblo and Fort Collins have been working diligently together to migrate Pueblo's email into a shared Microsoft cloud environment with our Fort Collins partners. This means that both campuses will be sharing the same email system. However, we will be keeping our own distinct email addresses: Fort Collins email addresses end with "@colostate.edu" and Pueblo addresses will still have "@csupueblo.edu." This migration is also the first step toward providing access to the most current Microsoft Office Suite and collaboration tools.

The migration of email to the cloud will require email to be inaccessible from May 11th-15th . Students, faculty and staff will not be able to login or access email during this window of time. Please plan accordingly. All other systems (Banner, Blackboard, KFS, etc. will not be affected).

Microsoft 365 Informational Zoom schedule (all meetings will be held from 2:00pm to 3:00pm):

  • Wednesday, March 30th - Recording
  • Wednesday, April 6th
  • Wednesday, April 13th
  • Wednesday, April 20th
  • Wednesday, April 27th
  • Wednesday, May 4th

Important Details About the Email Migration to MS 365

Migration/Blackout Window: May 11 - 15, 2022
MS 365 in Cloud: May 16, 2022

  • Maximum mail storage size: 100 gigabytes of email storage Mobile devices used to access email will need to be reconfigured.
  • DUO 2FA will eventually be required to access M365 starting June 6th.  If you have not already, you’ll need to register for Duo before then. Learn about setting up DUO.
  • The Mimecast email security system will no longer be used in Microsoft365.
    • Yellow banner and Postmaster security digest goes away.
    • The messages from CSUPueblo Postmaster messages showing the incoming email on hold that is suspected spam will be going away.  We will be utilizing other security features in the Microsoft cloud that will take its place.  More information on these changes will be forthcoming.
  • The way new students and employees get their email address will be changing.
    • Pack differentiator goes away for future students (j.doe@pack.csupueblo.edu).
  • Microsoft Office365 will be available in the cloud May 16.
  • All students and employees will be able to download and use as that time - including a home-use copy.
  • Teams will be made available sometime before Fall semester starts.
  • Login to M365 will be netID@colostate.edu (example: c812345678@colostate.edu).

Frequently Asked Questions (FAQs)

  •  

    Will all my inbox and folders get moved over?

    Yes, the inbox and folders stored on our servers will be part of the migration.
  •  

    Will my locally stored archive(s) get moved to the new system?

    PST files are not being moved to the new system. PST files are locally stored email archives. They may be attached to the Outlook program, but they are not on the email servers.
  •  

    Is there a possibility that emails could be lost in the migration?

    This is unlikely but not impossible.  We are thoroughly testing the migration to help minimize any issues that would cause a loss of emails.  Our goal is that no emails will be lost.
  •  

    How do I backup my email to ensure I don't lose anything?

    Using the Outlook Desktop client, you can export your email to a PST and save it to your local machine. This will allow you to have a single file that can be imported back into the Outlook Desktop Client.
  •  

    What will happen to emails received during the blackout?

    Incoming emails that are sent during the email outage will likely be held and delivered once the email system becomes available.  Most sending email systems have a retry period before they time out in order to accommodate situations where receiving email systems may be temporarily unavailable.   HOWEVER, this migration to the cloud requires a change to our DNS settings on the Internet which takes some time to propagate to all servers on the Internet.  It is possible that an email sent to us at just the right time before this DNS propagation is complete could be undelivered.  This is an unavoidable one-time technical necessity that should be brief.   We simply must be aware of the possibility.  To mitigate any misunderstanding by a prospective student, a notification banner will be live on our website explaining this email outage while it occurs.

  •  

    What settings will I need to set up on my phone after the migration?

    Your mobile device may only need to be updated with the new login ID (example: c812345678@colostate.edu).  If this does not work, you may need to delete the mail account profile from your phone and add it fresh using the instructions on the website.

  •  

    Can I use MS 365 on my office computer?

    MS Office 365 online is available right away and usable in the cloud via web borwser. Additionally, each user has five total installs that they can download and install on either office or home PCs. We will continue using Microsoft Office 2013 or 2016 in offices and no action is required for those that do not wish to use MS 365 specific features. The Microsoft Outlook 2013 or 2016 client can be configured to work with MS365 mail. We will officially move to MS 365 on-campus computers in a future update.

  •  

    Why do I log in with "@colostate.edu" after my NetID? Is this a new email?

    We will share an MS 365 tenant with Ft. Collins, and CSU Pueblo will be housed in the same system. This is a move to solidify our position as a CSU System and leverage the benefits of NetID logins. The system was first established at Ft. Collins and required a username that appears like an email address. This is NOT a new email and only a username.

    The NetID@colostate.edu is your full account name. Because we are moving into the CSU systems’ M365 tenet with Fort Collins. The @colostate.edu is required as this is a cloud service and it defines the part of the cloud service you are logging into.

    -------

    All usernames will be in this format: C812345678@colostate.edu
    *All new email addresses will be in this format: first.last@csupueblo.edu

    *Current student emails will still end in @pack.csupueblo.edu
  •  

    Will my Outlook Client on my office PC need any configuration to connect to MS 365??

    Your Outlook client should not require any reconfiguration to connect to Microsoft365 to access email.  It will likely ask for login credentials, which will be your NetID followed by “@colostate.edu” (example: c812345678@colostate.edu). 

  •  

    Will senders get a notification that we can't reply during that time, similar to an out-of-office message?

    Auto-replies and Out-Of-Office notification functions will not be available during the outage.   These are functions of the inboxes themselves, which will be offline while they are being moved.

  •  

    What will happen with departmental emails?

    Departmental emails will be moving to M365. The email account name will be changing as well as the email address. The old email address will be added to the accounts to maintain the email flow. Details are still being worked out.
  •  

    What will happen with student employee email accounts?

    There will no longer be a separate account for student emails. Student employees will use their MS 365 emails for both academics and work.
  •  

    Will student employees’ older emails be migrated into their new accounts?

    No, the student employee accounts are not moving to M365. There are several reasons behind not moving these accounts. One reason is that every account costs money in the migration.

    To limit the cost, it was decided not to move those accounts.  Also, student employee accounts were all built with email, even if the student did not use the email. This account would just have an excess of unread email that was never managed. In addition, ITS was rarely notified by departments when student employees left the department. This leads to abandoned accounts in the email system that do not need to be moved. IT kept building student employee accounts after the NetID migration because there was no easy way to share calendars with the student’s accounts between the two email systems.

Summer 2022

Two students leaving the OSC

$500 Scholarship Opportunity

Advising for summer courses is open. New and current students are eligible for a $500 summer scholarship if enrolled in 9 or more summer credits. 

Summer Scholarship Interest Form

Schedule Advising

Registration is Open

Student smiling at camera

Registration for both summer and fall courses is open for continuing students. Students can register for classes in self-service Banner or reference the following instructions and resources.

Help Desk

IT Help Request

Open Ticket

Call 

719-549-2002

Live Support Staff
8AM - 5PM, Mon-Fri
or per university calendar

Visit 

We are located in the first floor of the Library and Academic Resource Center (LARC), Office 130.

Staff

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